The after-sales service of UV flatbed printers requires special attention

Before purchasing small and medium-sized UV printers, we need to understand the scope of after-sales service, the division of responsibilities between each other, the scope of warranty and non warranty components, how to deduct labor service expenses, the responsible parties for travel and accommodation expenses, and how to maintain our own interests in case of damage. It is very important and also involves the cost that customers need to pay in the future.

Many customers usually only pay attention to the characteristics, price, advantages and other aspects of pre-sales service of the equipment, while ignoring after-sales service is the top priority. It is necessary to understand that even the best equipment will fail, and the failure cannot be eliminated. The equipment is no different from scrap metal. In addition, by mastering the after-sales service of UV printers in advance, one can have a clearer understanding of how much it costs to maintain and maintain them. Comparing the profitability and order information of the products made by oneself is also a multi-dimensional evaluation. Is choosing a UV printer suitable?

Firstly, the after-sales service of UV printers is based on the white background and black characters on the contract. All verbal service promises are not legally recognized, and must also be stamped with the company seal or the company's contract special seal. Only the after-sales service contract signed by the individual does not need to be signed.

Secondly, the subjects of after-sales service behavior are specific to each other and cannot be casually replaced. This aspect must be relevant to the future second-hand transfer level, and the international practice of the manufacturing industry does not guarantee the quality of second-hand equipment.

Subsequently, after-sales service starts with installation and training, not just from the occurrence of faults. It is necessary to have a clear understanding of the training cycle time, the difficulties in food and accommodation for training staff, and the on-site installation and adjustment of equipment.

Once again, the components that are defined for warranty and those that are not covered during the warranty period must be reflected in the contract. Who will bear the travel and accommodation expenses of the staff during the warranty period, how to calculate after the warranty period, and the response time for on-site service and maintenance.

Also: What are the regulations for non warranty? Similar: Key points include operational errors caused by human factors, malfunctions caused by human factors such as replacing consumables and spare parts of the original equipment, and damage caused by human factors throughout the entire process of handling the equipment.

In the end, based on the guarantee of each other's own interests, what obligations should the similar party bear if they fail to fulfill the commitments in the contract, and how to compensate for the damage caused to the other party.

If it were laid out in a natural and detailed manner, there would still be a total of forty to fifty after-sales services, and some manufacturers would have a larger total depending on the equipment. If you really don't understand, you can consult criminal defense lawyers or experts in the manufacturing industry.

List some common practices of most manufacturers in the UV universal printer after-sales service manufacturing industry:

1. Generally, within one year after purchasing a UV printer, the manufacturer will provide free on-site service and maintenance, without deducting the cost;

2. The components for warranty are generally key components, such as electric motors, water storage tanks, sliding rails, load-bearing beams, and some may also have warranty nozzles. The parts that are not guaranteed are usually spare parts, such as small gate valves, power switches, ink pipes, etc.

3. Failures or equipment damage caused by human factors such as poor practical operation, or non-compliance with required electricity consumption, fire safety, moisture prevention, etc., are not covered by the warranty.

4. If the warranty period is exceeded, there are generally two methods: one-time renewal this year or independent deduction of various expenses for each service item, which can be selected based on the customer's own specific situation.

5. Generally, when a customer's cylindrical printer malfunctions and is difficult to solve through phone or remote conditions, and must be serviced on-site, the time is within 24 hours, and some remote areas will take two days. This depends on the specific situation (the factors affected include summer vacation, temperature, and other factors).

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